Whether you're setting up PV4 for the first time or managing a complex multi-venue deployment, our support team is ready to assist. From technical troubleshooting to best-practice guidance, we provide resources and expertise to keep your operations running smoothly.
This page covers how to reach us, how to report a technical issue, and how to suggest a new feature or improvement. Whichever channel you use, our aim is the same: get you the right answer, fast.
Support channels
|
Channel |
Details |
|---|---|
|
PV4 Public Documentation |
Access comprehensive guides, technical references, and module documentation (CONTENT, PLAY, RADAR, and ENGAGE) to configure and operate the platform. |
|
PV4 Tutorials and Training |
Step-by-step walkthroughs, workflow guides, and learning resources to help operators and teams master core PV4 workflows. |
|
PV4 AI Chat Bot |
Free to access for all PV4 customers and their users, the AI Chat Bot provides quick guidance and answers within the customer environment. |
|
Email support |
For technical issues or account inquiries: pv4-support@rwsglobal.com |
|
Priority support |
Enterprise clients can reach a dedicated account manager and access emergency support through their service agreement. |
Reporting issues
If you encounter a technical problem, it can be reported through the Report an Issue link in the PV4 Portal user menu. Our team will respond as quickly as possible.
Feature requests
We welcome new feature requests and improvement suggestions. These can be submitted through the Submit an Idea link in the PV4 Portal user menu.